DIGITAL ITEMS RETURNS POLICY (Photoshop and CAD files)
Given the nature of downloadable digital items, we do not generally offer a refund or credit on purchases.
If you would like to request a refund or credit on a purchase please contact us directly at email@example.com. We will then assess refund requests on an individual basis. It is more likely we will be able to offer a refund if the purchase was made in error and was not downloaded.
EBOOK RETURNS POLICY
We are unable to accept returns or provide refunds for any ebook or associated digital items once the purchase has been downloaded. If you would like to request a refund on a purchase please contact us directly at firstname.lastname@example.org we will then assess refund requests on an individual basis.
If a purchase has been made in error, but not downloaded, a refund is at the discretion of First In Architecture.
Hard copy books are eligible for a full refund within 14 days, provided they are in perfect condition, as received. Shipping costs are non refundable, and item is to be returned at customer cost.